Here below are many of the frequent questions we hear regarding personal effects transport at Eimskip. If you have a question that you can't find the answer to below, please contact out personal effects department at (+354) 525-7550 or by email buslodir@eimskip.is and we will get right back to you .

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Packing

• Can personal effects be transported in automobiles?
• Can cars, boats and other vehicles be transported in containers with the personal effects?
• Why do I only have one hour to load/empty a container outside of Iceland, and why is it not stowed on the ground?
• Why does my cargo need to be on the ground on pallets before the transport truck arrives?
• Does Eimskip offer assistance in packing and carrying?
• How do I know the weight and volume of my personal effects shipment?

Papers

• Which documents need to acconpany automobiles in personal effects transport?
• Which documents do I need to fill out?
• What are ISF documents and EIN numbers for the U.S.?

Timing

• How long does it normally take from when the vessel arrives until I recieve my personal effects?
• When do I need to turn in the papers?
• When do I need to pay for the services?
• When my personal effects have arrived, what do I do then?

Delivery and reception of effects

• Where should I deliver and pick up my personal effects?

Insurance

• Are my personal effects insured?
• At which terms are they insured?
• Where and from where are they insured?
• How is the insurance calculated?
• If my personal effects are damaged, where do I go?
• Does Kasko-insurance cover transport?

Cargo Security

• What is cargo security?
• How can I get my cargo secured?
• How do I transport my automobile?

Customs

• Is my shipment categorized as a personal effects shipment?
• Do I need to be registered into the country to be able to transport personal effects?
• Can I pick up my personal effects to a different country than I am moving to?
• How can I take care of customs to a country that Eimskip doesn't sail to?
• Do I pay customs from personal effects - what are the general rules?
• What are the rules regarding delisting automobiles beofre exporting from Iceland?

Cost and payments

• Can I receive further invoices after I think I have paid in full?
• How long can I retain a container before I start to pay rent?
• When do I start paying storage fees on a personal effects' shipment in Eimskip's warehouses?

Translation/explanations of offers and invoices

• See here

Transport units

• How many cubic metres are Eimskip's containers?
• What are the pracical limits?
• What is FCL and LCL?
• How bit is one pallet and how many cubic metres does it carry?
• Where can I get pallets?